When should an issue be escalated to ROC?

The guideline to escalate an issue to the ROC (Regional Operations Center) upon any deviation from the plan is rooted in the importance of maintaining operational consistency and safety. Deviations from established procedures can lead to significant impacts on logistics, efficiency, and safety standards. The ROC is designed to handle these scenarios, providing oversight and support to rectify situations quickly and effectively.

When deviations occur, there may be a need for immediate intervention to assess risks, reallocate resources, or modify existing plans to prevent further complications. Promptly escalating these issues ensures that they are addressed at the appropriate level and that any necessary adjustments are implemented without delay.

While it may seem logical to consider other factors such as exhaustion of options, direct requests for assistance, or customer complaints as triggers for escalation, these situations may not always warrant immediate ROC involvement. The primary objective is to uphold the structured processes in place, and any deviation signals a potential disruption that the ROC is best suited to address appropriately and efficiently.